Help Center

Click on the chat bubble at the bottom right side of your screen to start a conversation. You can access the chat feature whether you're on your mobile or desktop device.

If you have any questions or concerns about your orders, drop us an email at support@nichecanvas.com. We'll get back to you as quickly as possible.

We're also available on on Facebook Messenger

Prefer to talk to us directly? Give us a call at 1-833-2CANVAS (1-833-222-6827). We're here to help.

NicheCanvas uses Renown Carriers to Deliver your Art.

We allow 24 hours for our customer to cancel their orders.

After this period, we process our customer orders within 3-4 business day(s). This includes printing, framing, stretching, packaging, and shipping. 

Once those processes completed, we will forward your tracking number by email.

We ship almost everywhere around the world, and If you can select your country in the shipping address confirmation during checkout, it means that we can deliver to your place.

We ship by:

Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times after the reception of your tracking number.

Note: In some circumstances, you may have to collect your package from the carrier office.

NicheCanvas Manufacture in Many Countries.

We ship directly from the manufacturers. We have multiple fulfillment centers around the globe.

Here is the list of all countries where we ship from:

-USA

-Canada

-Mexico

-United Kingdoms

-Spain

-Australia

For all countries where we do not manufacture...

NicheCanvas will not be responsible for destination country tax and any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Please note, if you order multiple items, they may arrive separately.

NicheCanvas can Track it for You.

After you have made your purchase with us, please allow 3-4 business days for processing (Printing, Framing, Stretching and Packaging and Quality Control). 

Once those processes are completed, you will receive your tracking number via Email and SMS (Text Message). 

You can track your shipment on our website, simply click or press the top menu button: "TRACK YOUR ORDER"

Desktop:Mobile:

You can also follow this link: TRACK YOUR SHIPMENT.

We are here to assist you.

If it has been more than two days since your order has shipped and movement is not reflected on the shipper's website or it has been more than 48 hours since the last tracking update, please contact us at support@nichecanvas.com for further assistance.

NicheCanvas offers competitive shipping fees.

Shipping is currently FREE to most countries for orders over 99$*.

We ship internationally! Shipping prices may vary based on size and location. You will see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout. Taxes and duties do not apply.

*Please Note: Our larger products are considered oversize by many carriers, and additional fees may incur

NicheCanvas Needs to Manufacture your Canvases before Shipping.

We allow 24 hours for our customers to cancel their order.

After that 24 hours, we will process your order and get it ready for shipping. Which take 3-4 business days.

You will receive an email as soon as it ships with all tracking details.

Providing a Good Shipping address is your Responsibility.

Please communicate with us as soon as possible if you realize that you have provided us with the wrong shipping information.

We allow 24 hours for the customers to cancel or exchange their order. During that period, NicheCanvas can modify the address for you.

As per our Refund/Exchange policy, Once the order has shipped, it's considered sold, and it's the customer's responsibility to give a proper shipping address. Therefore, the best advice we can offer is to contact the carrier right away to ask if it's possible to modify the shipping address or to place a hold for you to pick it up at your convenience.

We are very sorry!

We do not offer delivery to P.O. boxes addresses as most of our products are significant and cannot fit.

NicheCanvas accepts Most Payment Methods.

We currently offer Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay and ApplePay as payment methods. 

We also offer a split payments with Sezzle, you can find all the information here

We are NOT accepting cash on delivery.

The Refund Delay is Out of Our Control.

Please allow 3-7 business days for the refund to be reflected on your credit card or PayPal account. 

The process may vary depending on your financial institution or credit card issuer.

Sezzle: Shop now. Pay later.

Buy what you love at 0% interest

We split the purchase amount into 4 interest-free payments, spread over 6 weeks. 

There are no fees if you pay on time.

How to use it:

Simply select Sezzle at checkout:

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Follow the instructions on the screen to complete the transaction.

If you have any questions, please visit this page for more information regarding Sezzle.

NicheCanvas customer service is always available to help you.

For security purposes, we do not take orders by phone or email. If you are having trouble placing an order on our website, don't hesitate to get in touch with us at support@nichecanvas.com or visit our website and chat with one of our agents.

The service is available 24/7, and we can help you through the purchasing process.

Colors are very Different from One Eye to Another.

Actual colors may vary; every monitor or portable devices have different capabilities to display colors and that everyone sees these colors differently.

We try to edit our photos to show the samples as life-like as possible.

NicheCanvas cannot guarantee that the color you see on your device accurately portrays the actual color of the product you will receive.

We are here to assist you in case of damage.

If your order arrives damaged, please email us at support@nichecanvas.com with photos of the item(s) and photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.

Orders must be canceled within 24 hours of your order.

All arts are made to order. Our team works extremely hard to produce the best products for our customers.

However, upon reception of your order, in those different cases:

• Damage during shipping: Please contact us immediately, and we will send you a replacement. 

• Dissatisfaction or Size issues: Please contact us, and we will provide you with return instructions.

We allow 30 days after delivery to acknowledge us with an issue.