We allow 30 days after delivery to acknowledge us with an issue. All arts are made to order.
Cancellation & Modification Policy
24-Hour Flexibility: You can cancel or modify your order within 24 hours at no extra cost.
Adjustments After 24 Hours: A 10% fee is applicable for changes made after 24 hours of placing the order but before shipping.
Damage & Dissatisfaction
Damaged or Incorrect Orders: We offer immediate replacements for any damaged items or if the received product differs in image, size, or frame from your order. Please contact us immediately, and we will send you a replacement.
Color/Size Dissatisfaction & Change of Mind: Before placing your order, we recommend thoroughly measuring your space and assessing the color scheme to ensure the perfect fit. In case of a size mismatch, color variance, or simply a change of mind, a return or exchange will incur a 20% restocking/processing fee. Please remember that colors might differ slightly from your screen to the actual product due to variations in screen displays. Using a high-quality display can help in getting a more accurate color representation.
Custom and Promotional Items
Custom-made and promotional items, including those made from images you upload, are not eligible for return or exchange. We produce these items precisely as per your uploaded design without any modifications.
Please note, we do not offer prepaid return labels. The cost of return shipping is the responsibility of the customer.
Quality Assurance & Recommendations
Our art, uniquely crafted on order, is a testament to our commitment to quality. We urge you to carefully evaluate your space – consider the dimensions and the ambiance of your room to ensure the art you select resonates perfectly with its surroundings. Bear in mind that each canvas is an investment, involving significant production resources and costs. Thoughtful selection on your part helps us maintain our standards of delivering art that truly complements your environment.