FAQ & HELP

FAQ & HELP

How long will it take for my order to arrive?

We process our customer orders within 1-3 business day after we receive them. We will forward the tracking number to you as soon as the product ships.

Please note that each piece is custom made, limited edition, adjusted by hand and with special high-grade ink. 

We ship worldwide in most countries. Please note Qatar, Kuwait, and the Netherlands is excluded.

We ship by:

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Location

Estimated Shipping Time

The United States

10-20 business days

Canada, UK, Australia

10-25 business days

Other Countries

15-40 business days

Note: In some circumstances, you may have to collect your package from the post office.

Where do you ship from?

We ship directly from the manufacturer (USA, China, Belgium, New Zealand). We have multiple fulfillment centers if you ordered multiple items please note that they may arrive separately. 

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at info@nichecanvas.com as soon as possible.

nichecanvas.com is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

nichecanvas.com will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

How do I check my tracking number?

Once you have made your purchase please allow 1-5 business days for processing and you can track your order on your Country Post Office Website or from the shipping confirmation email link.

What are the payment options?

    We accept all major Credits Cards and Paypal.

    Wrong address or variant.

    If you entered the wrong information for your order, please contact us at within 24h at info@nichecanvas.com

    Is my personal information safe?

    Nichecanvas.com offer the highest security solutions to protect your personal information. Your credit card and personal details are encrypted during transmission using SSL (Secure Socket Layer) which is used on the internet for payments to be processed safely.